Average Reviews:
(More customer reviews)I bought a 36" All Gas Viking Range (mine was with griddle top) in 2004, and have had problems ever since. I invested in a Viking thinking that this would be a quality product that would last. With three growing kids, I do a lot of cooking, and wanted a product that I could depend on. The range was more expensive (over $5,000 when I bought it) than other brands, but I thought it would be worth the investment. I was wrong. The quality of the range has been very disappointing!
When my first range was delivered, the oven would not ignite. The service technician told me that all the igniters in the oven were broken. Not a good sign. Rather than have them fix the problem, I insisted on a new range. This I got, but then a year later, the broiler stopped working and that thermostat had to be replaced. In 2009, the front left burner wouldn't stop clicking even after the burner ignited. The technician had to replace the spark module, and at the same time recommended replacing the two oven igniters as they were slow to come on. This year, the griddle knob stem broke off. I mean give me a break! I cook often, but am not careless, and was infuriated when everyone insisted that the knob probably got "bumped." If you look a the stem, it's not even a solid piece of metal! I had to replace the whole thermostat system. And to make matters worse, when investigating the thermostat problem, I noticed that the griddle had split along its seam and was oozing grease onto the inside of the range!
That was the last straw. I wrote Viking about how disappointed I was with their product and the hundreds of dollars I have had to spend in repairs. At the very least, I wanted them to replace the griddle without charge. When they sent a technician to take a picture of the griddle, I thought they would take care of it. But today, I got a call saying that because the range was out of warranty, they could not do anything about the griddle. If that was the case, then why send a technician out to look at it in the first place? They wasted my time and exhausted my patience with their inferior customer support.
I liked the idea of supporting an American company based in Mississippi, but I would recommend to everyone to STAY AWAY FROM VIKING! The quality and customer service are absolutely below par!!!
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Product Description:
Viking doesn’t see the kitchen as a collection of products, but a complete cooking environment. Cooking isn’t a chore – it’s an art form. Everything must work together in form and function. Both the Professional and Designer lines deliver the ultimate in performance with a cohesive look for the kitchen. Each line offers a full range of products, so you don’t have to resort to mixing and matching brands and styles. Viking offers the truly consistent ultra-premium kitchen. The complete Viking kitchen is complete perfection. Exclusive, patented VSH Pro sealed burners have been engineered to provide the superior cooking performance you’ve come to expect of any Viking range. In addition, the completely-sealed, porcelainized one-piece top contains spills and dripping, reducing clean up effort from merely easy to virtually non-existent. With 1,500 degree F Gourmet-Glo infrared broiling, the oven offers equally amazing convenience.
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